At Aermec North America, our commitment to customers continues well beyond the delivery of the equipment.
Our After-Sales Department provides technical guidance, service support, training, and field assistance throughout the life of the system. Our team works closely with owners, engineers, contractors, service companies, and representatives to help ensure Aermec equipment is installed, started, operated, and maintained correctly. Whether support is required during commissioning, routine operation, troubleshooting, or repair, our goal is to provide clear and practical assistance.
We provide start-up and commissioning support to help confirm that equipment has been installed correctly and is operating according to the project requirements. This may include control verification, operating checks, system review, and coordination with contractors and commissioning teams.
We provide technical training for representatives, contractors, service companies, engineers, and building operators. Training may cover equipment operation, controls, maintenance, troubleshooting, installation requirements, and product-specific service procedures.
Our technical team provides phone, email, and remote support to help review alarms, controls, system performance, software updates, diagnostics, and building management system communication.
When additional support is required, our team can coordinate on-site assistance through Aermec personnel or qualified service partners. Field support may include troubleshooting, system evaluation, component replacement guidance, and operational review.
Our After-Sales Department assists with the review and coordination of warranty claims. We work with representatives, contractors, and service companies to collect the required information, evaluate the issue, and determine the appropriate next steps.
Our technical team provides phone, email, and remote support to help review alarms, controls, system performance, software updates, diagnostics, and building management system communication.
We provide access to service manuals, technical bulletins, wiring diagrams, control information, sequences of operation, and other supporting documentation to help technicians properly service and maintain Aermec equipment.
From initial start-up to ongoing operation and future maintenance, the Aermec North America After-Sales Department is available to help customers protect their investment and maintain reliable equipment performance.
Need Support?
The Aermec North America After-Sales Department is available to assist with technical questions, equipment troubleshooting, service coordination, warranty inquiries, replacement parts, start-up support, and general product assistance.
