The Aermec North America After-Sales Department supports contractors, service technicians, building operators, representatives, engineers, and equipment owners with technical questions, troubleshooting, service coordination, warranty inquiries, replacement parts, start-up support, and general product assistance.

To help us respond quickly and efficiently, please provide as much information as possible, including the unit model and serial number, project name, site location, alarm codes, operating conditions, photographs, and a brief description of the issue.

Complete and accurate information allows our team to review the request in advance, reduce troubleshooting delays, and determine the appropriate next steps. Additional operating data, controller details, wiring information, photographs, or confirmation of site conditions may be requested depending on the nature of the issue.